SugarFreePrivacyTermsFAQ

FAQ — SugarFree

Last updated: 2026-10-22

  1. Is SugarFree free? — Yes. Manual entry, barcode scanning, the quit timer, courses and craving SOS are free. AI photo recognition and the AI coach are part of Pro. The price, billing period and whether a trial is available are shown on the subscription page in the app before you pay.
  2. Do I need an account? — Yes, after onboarding. Sign in with Google or Apple. Signing in backs up your logs to that account. There is no separate backup switch.
  3. How do I estimate sugar? — Sign in, then scan a barcode (free) or, with Pro, take a photo of the label or food. SugarFree sends the photo to our server to estimate sugar per serving. If the scan fails, you can add the item manually.
  4. Are my food photos stored? — Photos of foods you log are stored in our cloud, auto-deleted after 90 days, and removed when you delete your account. Details are in the privacy policy.
  5. How do I delete my data? — Profile → "Delete account" removes the account and its data on our server and on this phone. You can also email jia_yi_chen@126.com. See Delete your account & data.
  6. What happens when I sign out? — You return to the sign-in screen. Your records stay on this device and are still there when you sign in again with the same account. AI features and cloud sync need you to sign in again. Signing out is not the same as Delete account, which removes your account and cloud data.
  7. Cloud backup not connecting? — Backup runs after you sign in, when the phone is online. If the network is down, new logs stay on the phone and upload the next time you are signed in and online.
  8. How do I cancel my subscription? — In your App Store / Google Play account → Subscriptions → cancel. You keep access until the period ends.
  9. Will my subscription renew? — Yes, auto-renews until you cancel. We notify you before renewal.
  10. Is this medical advice? — No; it's a wellness tracker, not medical advice. Consult your doctor before changing your diet.
  11. Who do I contact for help? — jia_yi_chen@126.com.
  12. Is my data sold? — No. See our Privacy Policy.