FAQ — SugarFree

1. Is SugarFree free? — Yes, core features are free. You can buy scan credits or subscribe to Pro (unlimited scanning, full body timeline).
2. How do I estimate sugar? — Scan a nutrition label's barcode or take a photo of the label; SugarFree reads it and estimates sugar per serving. If the scan fails, you can add the item manually.
3. How do I delete my data? — Settings → "Delete cloud data" removes cloud backup; uninstalling removes local data.
4. How do I export my data? — Settings → "Export my data" (downloads JSON).
5. Cloud backup not connecting? — Cloud backup is optional and requires internet. If it can't connect, the app still works fully locally (offline; data stays on device).
6. How do I cancel my subscription? — In your App Store / Google Play account → Subscriptions → cancel. You keep access until the period ends.
7. Will my subscription renew? — Yes, auto-renews until you cancel. We notify you before renewal.
8. Is this medical advice? — No; it's a wellness tracker, not medical advice. Consult your doctor before changing your diet.
9. Who do I contact for help? — jia_yi_chen@126.com.
10. Is my data sold? — No. See our Privacy Policy.